APAKAH PERCEIVED ENJOYMENT MEDIATOR DALAM MENGUJI EFEK PERCEIVED EASE OF USE TERHADAP BEHAVIORAL INTENTION?
DOI:
https://doi.org/10.53363/buss.v5i1.345Keywords:
Behavioural intention, perceived ease of use, perceived enjoymentAbstract
The rapid development of technology has a positive impact on the Indonesian economy as seen by the tendency of people to switch from using cash as a means of payment to using non-cash payments, which are more economical and efficient for transactions. This research is a perceptual research that places perceived enjoyment as a mediator in explaining the effect of perceived ease of use on the behavioural intention of DANA e-wallet users. This perceptual study involved 55 students as respondents, the data was analysed using structural equation modelling with the help of Smart PLS-4. The findings of this study provide evidence that high perceived ease of use has a real impact in increasing perceived enjoyment and behavioural intention. The other causality, namely low perceived enjoyment, cannot make a meaningful contribution to behavioural intention. The role of perceived enjoyment as a mediator is not proven in explaining the effect of perceived ease of use on behavioural intention.
Downloads
References
Abrilia, N. D. (2020). Pengaruh Persepsi Kemudahan Dan Fitur Layanan Terhadap Minat Menggunakan E-Wallet Pada Aplikasi Dana Di Surabaya. Jurnal Pendidikan Tata Niaga (JPTN), 8(3), 1006-1012. https://doi.org/10.26740/jptn.v8n3.p1006-1012
Ali, I., & Warraich, N. F. (2024). Meta-analysis of technology acceptance for mobile and digital libraries in academic settings using technology acceptance model (TAM). Global Knowledge, Memory and Communication. https://doi.org/10.1108/GKMC-09-2023-0360
Andrianto, M.F., Chandra, S. A. A. A., Sholahudin, M. S. I., Adjie, R. N., Widyastuti, U., & Kurnianti, D. (2025). Analisis Faktor-Faktor yang Memengaruhi Intensitas Penggunaan Pembayaran Digital QRIS pada Civitas Akademik. Innovative: Journal of Social Science Research, 5(1), 3108-3120. https://doi.org/10.31004/innovative.v5i1.17575
Aulianto, D. R., Anggoro, W. T., Raharja, T. D., & Hermansyah, D. (2024). Analisis Penerimaan Informasi Kekayaan Intelektual dan Akuntabilitas Dokumen (INTIPDAQU) oleh Arsiparis Badan Riset dan Inovasi Nasional (BRIN) menggunakan Technology Acceptance Model (TAM). Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan, 10(2), 117-137. https://doi.org/10.14710/lenpust.v10i2.67647
Belananda, M. R., Ian, M. R., & Jamal, J. (2025). Analisis Faktor-Faktor Konsumen Terhadap Purchase Intention Sepeda Listrik Menggunakan TAM3. Owner: Riset dan Jurnal Akuntansi, 9(1), 149-161. https://doi.org/10.33395/owner.v9i1.2532
Bongso, R. W., & Dewi, C. K. (2020). Pengaruh Flow Experience, Perceived Enjoyment, Performance Expectancy, Effort Expectancy, Social Influence, Dan Facilitating Conditions Terhadap Behavioral Intention Pemain Mobile Game Kota Kita. eProceedings of Management, 7(1). https://openlibrarypublications.telkomuniversity.ac.id/index.php/management/article/view/13677/0
Chawla, D., & Joshi, H. (2023). Role of mediator in examining the influence of antecedents of mobile wallet adoption on attitude and intention. Global Business Review, 24(4), 609-625. https://doi.org/10.1177/0972150920924506
Cheng, Y. M. (2015). Towards an understanding of the factors affecting m-learning acceptance: Roles of technological characteristics and compatibility. Asia Pacific Management Review, 20(3), 109-119. https://doi.org/10.1016/j.apmrv.2014.12.011
Darusman, H., & Putri, R. A. E. (2025). Pengaruh Kepercayaan, Fitur Layanan Dan Resiko Terhadap Minat Penggunaan Digital Payment Pada Aplikasi DANA (Dompet Digital Indonesia) Di Kecamatan Tambun Selatan. Jurnal Ekonomi dan Bisnis, 5(1), 129-149. https://doi.org/10.56145/ekobis.v5i1.305
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). Technology acceptance model. J Manag Sci, 35(8), 982-1003. https://link.springer.com/book/10.1007/978-3-030-45274-2
Djami, F., & Maulany, R. (2025). Analisis Pengaruh Brand Trust Terhadap Brand Loyalty pada Aplikasi E-Wallet DANA. Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research, 2(1), 621-633. https://doi.org/10.32672/mister.v2i1.2505
Dwi Fitri Syanni, D. (2020). Pengaruh Perceived Ease of Use, Perceived Enjoyment, dan User Experience terhadap Behavior Intention to Use Layanan Podcast pada Mahasiswa (Doctoral dissertation, Universitas Teknologi Yogyakarta). https://jim.unisma.ac.id/index.php/jrm/article/view/23117
Febbyola, R., Mardani, R. M., & Ramadhan, T. S. (2023). Analisa perceived ease of use dan perceived enjoyment terhadap behavior intention pada digital payment (Studi kasus mahasiswa Universitas Islam Malang 2019). E-JRM: Elektronik Jurnal Riset Manajemen, 12(02). https://jim.unisma.ac.id/index.php/jrm/article/view/23117
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
Iqbal, J. & Arisman. (2018). Metode Pembelajaran E-Learning Menggunakan Technology Acceptance Modelling (TAM) Untuk Pembelajaran Akuntansi. InFestasi, 14(2), 116-125. https://doi.org/10.21107/infestasi.v14i2.4856
Kesuma, P., & Nurbaiti, N. (2023). Minat Menggunakan E-Wallet Dana Di Kalangan Mahasiswa Di Kota Medan. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 6(1), 694-703. https://doi.org/10.36778/jesya.v6i1.979
Koenig-Lewis, N., Marquet, M., Palmer, A., & Zhao, A. L. (2015). Enjoyment and social influence: predicting mobile payment adoption. The Service Industries Journal, 35(10), 537-554. https://doi.org/10.1080/02642069.2015.1043278
Lim, X. J., Ngew, P., Cheah, J. H., Cham, T. H., & Liu, Y. (2022). Go digital: can the money-gift function promote the use of e-wallet apps?. Internet Research, 32(6), 1806-1831. https://doi.org/10.1108/INTR-06-2021-0406
Maharani, S. A., & Sundari, E. (2024). Pengaruh Perceived Usefulness, Perceived Ease of Use, Trust dan Security terhadap Behavioral Intention to Use BRI Mobile (Studi Kasus: pada Pengguna BRImo di Kota Pekanbaru). Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan, 18(1), 161-176. http://dx.doi.org/10.35931/aq.v18i1.2975
Monica, F., & Japarianto, E. (2022). Analisa pengaruh perceived ease of use dan melalui perceived enjoyment terhadap behavior intention pada digital payment. Jurnal Manajemen Pemasaran, 16(1), 9-15. https://doi.org/10.9744/pemasaran.16.1.9-15
Mufidah, S. N., Alrasyid, H., & Novianto, A. S. (2025). Pengaruh Persepsi Kemudahan, Persepsi Keamanan Dan Inovasi Fitur Terhadap Intensitas Penggunaan Fintech Payment Dengan Behavior Intention Sebagai Variabel Intervening (Studi Kasus Generasi Z Pengguna LinkAja Syariah di Indonesia). Jurnal Warta Ekonomi, 8(01). https://jim.unisma.ac.id/index.php/jwe/article/view/26841
Musa, H. G., Fatmawati, I., Nuryakin, N., & Suyanto, M. (2024). Marketing research trends using technology acceptance model (TAM): A comprehensive review of researches (2002–2022). Cogent business & management, 11(1), 2329375. https://doi.org/10.1080/23311975.2024.2329375
Nadhilah, P., Jatikusumo, R. I., & Permana, E. (2021). Efektifitas Penggunaan E-Wallet Dikalangan Mahasiswa Dalam Proses Menentukan Keputusan Pembelian. JEMMA (Journal of Economic, Management and Accounting), 4(2), 128-138. https://doi.org/10.35914/jemma.v4i2.725
Prabowo, A. S., Vikasari, C., Widianingsih, B., & Hazrina, F. (2025). Analisis Penerimaan Teknologi pada Platform Pasar Banjarwaru dengan Metode Technology Acceptance Model 3. Infotekmesin, 16(1), 207-216. https://doi.org/10.35970/infotekmesin.v16i1.2559
Pramestiani, A. P., Fitriati, A., Santoso, S. B., & Azizah, S. N. (2025). Model Penerimaan QRIS: Studi Pada Mahasiswa di Purwokerto. Journal of Accounting and Finance Management, 5(6), 1253-1270. https://doi.org/10.38035/jafm.v5i6.1298
Prameswari, A. (2021). Analisis Faktor-Faktor Yang Mempengaruhi Minat Konsumen Dalam Menggunakan Sistem Pembayaran E-Wallet (Studi Kasus Pada Mahasiswa UINSU Medan). Al-Sharf: Jurnal Ekonomi Islam, 2(2), 126-139. https://doi.org/10.56114/al-sharf.v2i2.191
Putri, I. A. K. S., Prawitasari, P. P., Suryanata, I. G. N. P., & Kustina, K. T. (2025). Pengaruh Persepsi Kemudahan, Persepsi Risiko Dan Fitur Layanan Terhadap Minat Menggunakan E-Wallet Dana Pada Generasi Z Di Kota Denpasar. Jurnal Bina Bangsa Ekonomika, 18(1), 695-710. https://doi.org/10.46306/jbbe.v18i1.750
Ramadhan, T. K., & Saputro, E. P. (2024). Pengaruh Perceived Usefulness, Perceived Ease of Use, dan Trust terhadap Behavioral Intention Pengguna Gopay. Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(6), 5501-5517. https://doi.org/10.47467/alkharaj.v6i6.2856
Rosnidah, I., Muna, A., Musyaffi, A. M., & Siregar, N. F. (2019). Critical factor of mobile payment acceptance in millenial generation: Study on the UTAUT model. In International Symposium on Social Sciences, Education, and Humanities (ISSEH). Atlantis Press. 123-127. https://doi.org/10.2991/isseh-18.2019.30
Samuel, S., & Purba, J. T. (2025). Collaboration technology usage for decision in utilising e-wallet in the new normal society: evidence from Greater Jakarta, Indonesia. International Journal of Management and Decision Making, 24(1), 35-55. https://doi.org/10.1504/IJMDM.2025.142940
Shang, D., & Wu, W. (2017). Understanding mobile shopping consumers’ continuance intention. Industrial Management & Data Systems, 117(1), 213-227. https://doi.org/10.1108/IMDS-02-2016-0052
Sjahruddin, H., Nugroho, A. P., Litamahuputty, J. V., & Agustina, W. (2023). Theory Of Planed Behavior Terhadap Niat Investasi Dengan Literasi Keuangan Sebagai Moderasi. Jurnal Ilmiah Edunomika, 7(2). https://doi.org/10.29040/jie.v7i2.9498
Syanni, D.F. (2020). Pengaruh Perceived Ease of Use, Perceived Enjoyment, dan User Experience terhadap Behavior Intention to Use Layanan Podcast pada Mahasiswa (Doctoral dissertation, Universitas Teknologi Yogyakarta).
Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision sciences, 39(2), 273-315. https://doi.org/10.1111/j.1540-5915.2008.00192.x
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly, 157-178. https://doi.org/10.2307/41410412
Yulianti, B. A., & Satya, I. (2021). Pengaruh E-Service Quality, Food Quality, Dan Customer Satisfaction Melalui Perceived Value Terhadap Behavioral Intention Pada Pelanggan Gofood Di Wilayah DKI Jakarta. Solusi, 19(4), 452-464.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Herman Sjahruddin, Ardiansyah Halim, Virginia Shera Oktavia Ramli, Gustaf Arminto Suan, Landriana Un Manek, Teddy Irvine

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.