THAHA, Abdurrahman Shiddiq; PITOYO, Djoko; NASRUDIN, Inayati; NURWATHI, Nurwathi. PENINGKATAN KUALITAS PELAYANAN PADA CV. X SELAMA PANDEMI COVID-19 MENGGUNAKAN INSTRUMEN SERVICE QUALITY DAN METODE KANO. Bussman Journal : Indonesian Journal of Business and Management, [S. l.], v. 2, n. 2, p. 275–290, 2022. DOI: 10.53363/buss.v2i2.55. Disponível em: https://bussman.gapenas-publisher.org/index.php/home/article/view/55. Acesso em: 19 apr. 2025.