Thaha, Abdurrahman Shiddiq, Djoko Pitoyo, Inayati Nasrudin, and Nurwathi Nurwathi. 2022. “PENINGKATAN KUALITAS PELAYANAN PADA CV. X SELAMA PANDEMI COVID-19 MENGGUNAKAN INSTRUMEN SERVICE QUALITY DAN METODE KANO”. Bussman Journal : Indonesian Journal of Business and Management 2 (2):275-90. https://doi.org/10.53363/buss.v2i2.55.