Thaha AS, Pitoyo D, Nasrudin I, Nurwathi N. PENINGKATAN KUALITAS PELAYANAN PADA CV. X SELAMA PANDEMI COVID-19 MENGGUNAKAN INSTRUMEN SERVICE QUALITY DAN METODE KANO. BUSS MAN [Internet]. 2022 Aug. 30 [cited 2025 Apr. 19];2(2):275-90. Available from: https://bussman.gapenas-publisher.org/index.php/home/article/view/55